Refund policy

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Right of withdrawal

Our standard return policy is valid for 30 days. If 30 days have passed after receipt of the goods, we generally cannot offer you a refund or exchange.
The cancellation period is 30 days from the day,
- on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;

- the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately.
- If customs duties are incurred as a result of the return shipment, these are to be paid directly by the contracting party. If this is not possible, the customs duties will be deducted from the refund amount.
To exercise your right of withdrawal, you must inform us (info@GlowKeen.com) by means of a clear declaration (e.g. by e-mail) of your decision to withdraw from this contract.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Exclusion of the right of revocation
Unless we have agreed otherwise with you, the right of revocation does not apply, among other things, to contracts for the delivery of sealed goods that are not suitable for return for hygienic reasons if their seal has been removed after delivery.

Money Back Guarantee 

We offer a satisfaction guarantee for our products. You have 30 days to try regular items and 30 days to try serums. If you are not satisfied with a product, we ask that you please note the following conditions:
For regular items: Please provide us with appropriate documentation:
Before, During and After pictures.
For serums: Please attach a before, and after picture with time stamp. After reviewing the submitted images, we will issue a refund. Please note that our warranty does not cover tampered, misused, or grossly negligently damaged items. For more information, please visit our website or contact our customer support.

Glass Skin Guarantee

Bio-Collagen Masks: 

1.) Take a photo of your face before the application of the mask, with a watch next to it so we can see the time.
2.) Take a photo every 30 minutes, for a total time of 4 hours ( 8 pictures ) where we see the process of the mask and watch next to your face so we can see the time
3.) Take a video of yourself taking out the mask

If you don't see your face glowing after the first use, you can get a full-refund if you are not satisfied with the results. You will have to ship back the rest of the masks for a full refund

Bio-Collagen Eye Patches: 

1.) Take a photo of under your eyes before the application of the patches, with a watch next to it so we can see the time.
2.) Take a photo every 30 minutes, for a total time of 4 hours ( 8 pictures ) where we see the process of the eye patches and watch next to your face so we can see the time
3.) Take a video of yourself taking out the eye patches

If you don't see your under-eyes glowing after the first use, you can get a full-refund if you are not satisfied with the results. You will have to ship back the rest of the eye patches for a full refund

Return

The following requirements must be met in order to receive a refund:

- The items have not been used and do not show signs of use
- The items are in their original condition and sealed
- The support team has been contacted for the further steps of the return process
- The items have been returned within 30 days of receipt

If you have any questions, please contact our customer service team via email at info@GlowKeen.com.

Cancellation period

The cancellation period is 24 hours for standard shipping method (7-12 business days) and 2 hours for express shipping method (2 business days) after the order is placed.
Exchange (if applicable)
We will only replace items within 30 days if they are defective, damaged or returns have been initiated. Replacement items are not eligible for exchange or a claim. Email us at info@GlowKeen.com.

Shipping costs & return

The customer is responsible for the direct cost of return shipping. You are responsible for paying your own shipping costs to return your item. Shipping charges are not refundable.
Please contact support if you are considering a return. You will then receive further information from our support team.

General Shipping Information:

Customs duties and any applicable taxes must be paid by the buyers themselves.

Our customers are responsible for the direct cost of return shipping.

You may consider a traceable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return shipment.

Incorrect Address Policy

  • Address Accuracy:

    • Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
    • We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.

  • Delivery Issues Due to Incorrect Address:

    • If a delivery issue arises due to an incorrect address provided by the customer, we will not issue a refund.
    • In cases where the order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the order to the correct address.


Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 30 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.